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Terms and Conditions

The following section details the agreement between you and us including our responsibilities to you and your responsibilities to us. It also details how we are to be paid and how much. You should read this document carefully. By signing the DMP you are agreeing to the terms contained below.
  Definitions
You Our client, whose details are recorded alongside (and partner where any debts are in joint names)
Us Debt Survival (UK) Limited whose details are recorded alongside
Creditors Any and all of your unsecured Creditors whose details you will provide to us in accordance with section 3 below
Period The Period during which the Debt Management Programme is in operation
Fee The Fees to be paid by you to us in accordance with the DebtManagement Programme.
DMP Debt Management Programme - A plan of
1. Agreement
You request us and we agree to provide you with a debt counselling and adjusting service in accordance with these Terms of Agreement. You authorise us to negotiate on your behalf with your Creditors. This agreement shall continue until final repayment of the Creditors is made in accordance with the Debt Management Programme, unless it should have been terminated beforehand in accordance with section 5.
2. Your Responsibilities
You will provide to us on request with information relating to your finances. This will include but will not be limited to details of your income and expenditure, your Creditors and any agreements you have with them, any loans or mortgages you have, your dependants and any judgements made against you or any other enforcement action being taken against you.
You will sign any necessary forms of authority or any other documents so that we may negotiate with your Creditors on your behalf.
You will pass copies of all correspondence from your Creditors to us and keep us informed of any dealings you have with any Creditors, whether we are negotiating with them or not. Once the Debt Management Programme has been agreed, you will not make any expenditure over and above your reasonable living expenses as calculated in the Debt Management Programme. You will not use your credit cards nor incur further debts.
You will consult with us in relation to your Debt Management Programme of repayments and in relation to any alterations to it or reviews of it. Your payments to us will need to be amended to reflect any reasonable changes which your circumstances dictate. You will make payments to us under and in accordance with the Debt Management Programme promptly and without any deductions.
On occasion your Creditors may not provide us with balances of your accounts due to their own company procedures. If these circumstances arise then you will obtain this information for us and supply us accordingly.
We cannot be held responsible for any legal action taken against you by your Creditors as a result of fraudulent or incorrect information provided by you at the time of acquiring a loan, hire purchase agreement, credit card or any other form of credit. Non contact from you will not be considered cancellation of the agreement. If any funds are owing to you then written confirmation will be required to release funds owing to you in accordance with section 5 of this agreement.
If you do not maintain regular payments we will suspend any action and payments on your account. Your Creditors may have to be informed that payments are not being maintained. This may result in your Creditors continuing legal action against you for which we cannot be held responsible.
You remain responsible for continuing to pay any secured loans, mortgages or hire purchase agreements and all household bills (including insurances).
3. Our Responsibilities
We will review your finances, covering your income, expenditure, debts, and assets. These must include all debts secured on property or goods, which we will take into consideration, but cannot negotiate reduced payments on. We will calculate your disposable income, based on reasonable living expenses.
In consultation with you we will produce a Debt Management Programme by which you can pay off your Creditors out of your disposable income at rates you can afford. The Debt Management Programme will let you make monthly payments to us and will take account of your Creditors. It will not take account of any matters you have not told us about in accordance with section 2. It will also take account of the differing requirements of your different Creditors, if there is more than one.
We will negotiate with your Creditors and attempt to agree repayment terms with them of the amounts outstanding. In doing so we shall use the Debt Management Programme and we shall ensure that the periodic payments that we agree with your Creditors on your behalf do not exceed your disposable income as calculated by us for the same period.
We shall attempt to agree with your Creditors, where appropriate, that they freeze or reduce their interest charges and that they suspend or withdraw enforcement proceedings issued in connection with your agreements with them. In rare instances County Court proceedings may still be actioned against you. In these cases we will assist in completion of all relevant paperwork as required. We cannot guarantee to stop legal action by your Creditors.
We shall attempt to agree with your Creditors, where appropriate, that they reinburse to you the 17.5% monthly fee charged by us to you for the DMP. We cannot guarantee that your Creditors will agree to reinburse your Fees. If your Creditors agree to reinburse your Fees, these payments will be credited to your DMP account, and you will be advised of any reduction in payment.
The payments made to your Creditors will be reflected on the statements you will receive from them. A full breakdown of all payments we have made can be obtained on request.
Should your circumstances or any other relevant matter change during the Period, we shall, in consultation with you and your Creditors, review the Debt Management Programme and if necessary shall make changes to it in agreement with you and with any Creditors concerned.
From time to time your Creditors will request an update of your financial situation. We will contact you to review your current financial circumstances and update your Debt Management Programme accordingly. To aid this process we request that payslips are regularly forwarded to us for review.
All payments to us will be made into our Debt Survival (UK) Limited client account. This account is separate to our own business accounts and funds held for distribution to your Creditors will be retained for that purpose only. No interest will be payable to you on funds that we hold, at all times funds held for distribution to your Creditors will be classed as client monies.
During the negotiation process some Creditors may continue to charge interest and other recovery
charges. We cannot always prevent these charges being levied. These will however be paid off as part of your Debt Management Programme. We can only provide debt counselling on the services that we offer.
The company takes any complaint regarding its practices very seriously. Any complaints should be sent in writing to the Compliance Officer who will respond to correspondence within 14 days.
4. How we will be paid
A Setup Fee of a maximum of 2 month's disposable income at the time of you taking out your debt management plan will be charged to your account and paid using your initial payment(s) to your plan. In addition to the above, a fee equal to 15% of the monthly payments made by you to us will be charged to your account. No additional monthly Fee is payable by you to us over and above this 15% fee.
We shall attempt to agree with your Creditors, where appropriate, that they reinburse to you the 15% monthly fee charged by us to you for the DMP. We cannot guarantee that your Creditors will agree to reinburse your Fees. If your Creditors agree to reinburse your Fees, these payments will be credited to your DMP account, and you will be advised of how this will affect the duration of your Debt Management Programme.
If this agreement is ended in accordance with section 5, we will return any undistributed funds and you will not have to pay us any more money. This will be made within 30 days of receiving written confirmation in order to allow us time to process all receipts and payments on your account.
5. Termination of Agreement
If for any reason you wish to cancel we offer a seven-day cooling-off period from the date of signing this contract in which we offer a full refund of any Fees which we have taken.
After the seven-day cooling off period you may end this agreement by giving us four weeks' notice in writing.
We may end this agreement by giving you four weeks' notice in writing if any one of the following things happen:
  • breach this agreement and do not remedy the breach within seven days of our bringing the breach to your attention;
  • bankruptcy petition is issued against you;
  • enter into an Individual Voluntary Arrangement / Trust Deed;
  • the information provided to us is knowingly incorrect;
  • information provided by you at the time of acquiring a loan HP agreement, credit cards or any other form of credit is deemed incorrect or fraudulent by any creditor; or
  • we decide that continuing the DMP is no longer in either your or our best interests.
6. Alternative Method of Payment
The client agrees that should the standing order fail for any reason during the duration of the Debt Management Programme, we should obtain payment via an alternative method of payment such as debit card. The client's card details will be kept secure at all times, and will only be accessed in instances of default.